Whatnot

2 weeks ago

Strategy & Operations Manager/Senior Manager, Commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Drive post-purchase commerce strategy and operations across the marketplace ecosystem, partnering with Product, Engineering, and Operations to improve buyer/seller experiences, trust & risk, fraud, logistics, and payments. Use operational data and user insights to shape priorities, roadmaps, and initiatives. Lead complex cross-functional programs end-to-end, build scalable processes and operating models, and advise senior leaders with data-driven recommendations.

Location: Los Angeles, Phoenix, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Set and drive the strategy for post-purchase operations, partnering with Product, Engineering, and Operations to deliver scalable, high-quality user experiences.
•Translate operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
•Lead complex, cross-functional initiatives from problem definition through execution with alignment, accountability, and measurable outcomes.
•Design and implement scalable processes, systems, and operating models to support growth and evolving user needs.
•Serve as a data-driven thought partner to senior leaders and continuously assess operational performance to improve efficiency, resilience, and user experience.

Pay and Benefits

Salary: USD 167,000 - 275,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionParental LeaveChildcareMeal AllowanceWellness Stipend

Key Requirements

•8–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).
•Experience developing and executing strategies for scalable, high-quality operations in ambiguous, fast-paced environments.
•Strong analytical judgment to synthesize quantitative and qualitative insights into clear recommendations and decisions.
•Demonstrated success leading large, cross-functional initiatives from concept through execution.
•Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (Looker, Sigma, Hex) is a plus.

Experience:8-10 yearsStrategy and operationsMarketplacesLive commerce

Skills:Analytical judgmentStakeholder managementCross-functional leadershipCommunicationStrategic thinking

Tech Stack:SQLLookerSigmaHex

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

2 weeks ago

Strategy & Operations Manager/Senior Manager, Commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Los Angeles, Phoenix, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Sr. Manager level

Key Responsibilities

•Set and drive the strategy for post-purchase operations, partnering with Product, Engineering, and Operations to deliver scalable, high-quality user experiences.
•Translate operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
•Lead complex, cross-functional initiatives from problem definition through execution with alignment, accountability, and measurable outcomes.
•Design and implement scalable processes, systems, and operating models to support growth and evolving user needs.
•Serve as a data-driven thought partner to senior leaders and continuously assess operational performance to improve efficiency, resilience, and user experience.

Pay and Benefits

Salary: USD 167,000 - 275,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionParental LeaveChildcareMeal AllowanceWellness Stipend

Key Requirements

•8–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).
•Experience developing and executing strategies for scalable, high-quality operations in ambiguous, fast-paced environments.
•Strong analytical judgment to synthesize quantitative and qualitative insights into clear recommendations and decisions.
•Demonstrated success leading large, cross-functional initiatives from concept through execution.
•Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (Looker, Sigma, Hex) is a plus.

Experience:8-10 yearsStrategy and operationsMarketplacesLive commerce

Skills:Analytical judgmentStakeholder managementCross-functional leadershipCommunicationStrategic thinking

Tech Stack:SQLLookerSigmaHex

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn