Strategy & Operations Manager/Senior Manager, Commerce

Whatnot
Los Angeles, Phoenix, New York, San Francisco
Workplace: RemoteFull timeUSD 167,000 - 275,000 annuallyFunction: Business OperationsExperience: 8-10 yearsSkills: ["Analytical judgment","Stakeholder management","Cross-functional leadership","Communication","Strategic thinking"]

Drive post-purchase commerce strategy and operations across the marketplace ecosystem, partnering with Product, Engineering, and Operations to improve buyer/seller experiences, trust & risk, fraud, logistics, and payments. Use operational data and user insights to shape priorities, roadmaps, and initiatives. Lead complex cross-functional programs end-to-end, build scalable processes and operating models, and advise senior leaders with data-driven recommendations.

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FursaFursa
Whatnot
Whatnot
2 months ago

Strategy & Operations Manager/Senior Manager, Commerce

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive post-purchase commerce strategy and operations across the marketplace ecosystem, partnering with Product, Engineering, and Operations to improve buyer/seller experiences, trust & risk, fraud, logistics, and payments. Use operational data and user insights to shape priorities, roadmaps, and initiatives. Lead complex cross-functional programs end-to-end, build scalable processes and operating models, and advise senior leaders with data-driven recommendations.
Location: Los Angeles, Phoenix, New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Set and drive the strategy for post-purchase operations, partnering with Product, Engineering, and Operations to deliver scalable, high-quality user experiences.
  • •Translate operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
  • •Lead complex, cross-functional initiatives from problem definition through execution with alignment, accountability, and measurable outcomes.
  • •Design and implement scalable processes, systems, and operating models to support growth and evolving user needs.
  • •Serve as a data-driven thought partner to senior leaders and continuously assess operational performance to improve efficiency, resilience, and user experience.

Pay and Benefits

Salary: USD 167,000 - 275,000 annually
Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionParental LeaveChildcareMeal AllowanceWellness Stipend

Key Requirements

  • •8–10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations).
  • •Experience developing and executing strategies for scalable, high-quality operations in ambiguous, fast-paced environments.
  • •Strong analytical judgment to synthesize quantitative and qualitative insights into clear recommendations and decisions.
  • •Demonstrated success leading large, cross-functional initiatives from concept through execution.
  • •Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (Looker, Sigma, Hex) is a plus.
Experience:8-10 yearsStrategy and operationsMarketplacesLive commerce
Skills:Analytical judgmentStakeholder managementCross-functional leadershipCommunicationStrategic thinking
Tech Stack:SQLLookerSigmaHex

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn