Supervisor - Front Office

Dubai Holding
United Arab Emirates
Full timeFunction: Hospitality & Food ServiceExperience: 3-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Problem-solving","Leadership","Customer focus"]

Support and supervise daily front office operations to ensure smooth guest arrivals and departures. Oversee check-in, check-out, concierge, and transport services, while handling guest inquiries, feedback, and complaints professionally. Coordinate shift schedules and duty allocation, maintain a welcoming front-of-house environment, and collaborate with housekeeping, reservations, and maintenance. Coach and train the team, monitor service quality, and maintain operational records and reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubai Holding
Dubai Holding
1 month ago

Supervisor - Front Office

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support and supervise daily front office operations to ensure smooth guest arrivals and departures. Oversee check-in, check-out, concierge, and transport services, while handling guest inquiries, feedback, and complaints professionally. Coordinate shift schedules and duty allocation, maintain a welcoming front-of-house environment, and collaborate with housekeeping, reservations, and maintenance. Coach and train the team, monitor service quality, and maintain operational records and reporting.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Support and supervise daily front office operations to ensure seamless guest arrivals and departures
  • •Oversee check-in, check-out, concierge, and transport services to maintain service excellence
  • •Handle guest inquiries, feedback, and complaints professionally and timely
  • •Coordinate team schedules and allocate duties to ensure efficient shift operations
  • •Coach, train, and monitor service quality while maintaining operational records and reporting

Key Requirements

  • •Bachelor’s degree or diploma in Hospitality Management or related field
  • •3–5 years of experience in front office or guest services in hospitality or leisure
  • •Proficiency in property management systems such as Opera or Protel
  • •Strong interpersonal, communication, and problem-solving skills
  • •Ability to lead, motivate, and manage operational teams
Experience:3-5 yearsHospitalityLeisureTheme parksResortsGuest services
Education:Bachelor's in Hospitality Management
Skills:Interpersonal skillsCommunicationProblem-solvingLeadershipCustomer focus
Tech Stack:OperaProtelProperty management systems

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor