Field Technical Support Representative

HP
Utah
Full timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 6-8 yearsEducation: high_schoolSkills: ["Effective communication","Results orientation","Learning agility","Digital fluency","Customer centricity"]

Provide installation, troubleshooting, and software services support across pre-sales, post-sales, and service delivery. Serve diverse enterprise and complex account needs with proactive monitoring, break-fix site support, and onsite escalation for difficult issues. Coordinate with teams and act as an escalation point, mentoring others while identifying process improvements and ensuring effective business controls through review, analysis, and verification.

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FursaFursa
HP
HP
1 day ago

Field Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide installation, troubleshooting, and software services support across pre-sales, post-sales, and service delivery. Serve diverse enterprise and complex account needs with proactive monitoring, break-fix site support, and onsite escalation for difficult issues. Coordinate with teams and act as an escalation point, mentoring others while identifying process improvements and ensuring effective business controls through review, analysis, and verification.
Location: Utah
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Enhance customer experience by providing installation overviews, site-specific information, and relevant contacts.
  • •Address customer-relation challenges promptly with guidance and escalations according to established protocols.
  • •Deliver software services across pre-sales, post-sales, and service delivery support for enterprise, complex, or corporate accounts.
  • •Use proactive monitoring techniques and tools to identify opportunities for preventing problems and improving customer experience.
  • •Provide site break-fix support, assist third-party/authorized providers with technical assistance, and lead onsite escalation when needed.
Travel: Extensive travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •High school diploma/GED or higher secondary education, or commensurate work experience demonstrating competence.
  • •6-8 years of related work experience, preferably in HP products and customer-facing support (account management, computer customer support, on-site customer support).
  • •Experience supporting mission critical systems and complex enterprise/corporate accounts, including delivering technical guidance and escalating per protocols.
  • •Strong knowledge of technical services and technical support, including preventive maintenance and safety standards.
  • •Ability to use proactive monitoring approaches and resolve complex issues while recommending improvements.
Experience:6-8 yearsCustomer supportOn-site supportEnterprise accountsMission critical systemsTechnical services
Education:High School
Skills:Effective communicationResults orientationLearning agilityDigital fluencyCustomer centricity
Tech Stack:Operating SystemsTest Equipment

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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