Tines

4 weeks ago

Customer Success Manager II - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

drives adoption and expansion of the Tines platform for security-focused and other IT teams. You will lead onboarding, translate customer needs to internal teams, collaborate across Sales, Support, and Product, and proactively manage risk and renewal strategies to maximize platform usage and value.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline.
•Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform.
•Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams.
•Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage.
•Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan.

Key Requirements

•3+ years experience in a technical account management, customer success, or post-sales role at a technology company.
•Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
•Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
•Knowledge of APIs + how they function.
•Strong collaboration skills across Sales, Support, Marketing and Product teams.

Experience:3+ yearsSaaSCybersecurityDevOpsIT

Skills:CommunicationProblem-solvingRelationship-building

Languages:English

Tech Stack:APIs

Company Brief

Tines

Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website

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Tines

4 weeks ago

Customer Success Manager II - West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline.
•Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform.
•Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams.
•Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage.
•Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan.

Key Requirements

•3+ years experience in a technical account management, customer success, or post-sales role at a technology company.
•Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other).
•Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners.
•Knowledge of APIs + how they function.
•Strong collaboration skills across Sales, Support, Marketing and Product teams.

Experience:3+ yearsSaaSCybersecurityDevOpsIT

Skills:CommunicationProblem-solvingRelationship-building

Languages:English

Tech Stack:APIs

Company Brief

Tines

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website