Technical Account Manager
Harvey
San Francisco, New York
Workplace: OnsiteFull timeUSD 119,000 - 161,000 annuallyFunction: Customer Support (Service Desk)Skills: ["High-stakes judgment","Problem-solving","Customer obsession","Clear communication","Cross-functional collaboration"]Serve as a high-touch, technically fluent inbound support and escalation resource for Harvey’s largest Majors customers. Own high-severity tickets end to end—triage, investigate, resolve, and coordinate across Support, Customer Success, Engineering, Product, and Security. Maintain deep account context for workflows and integrations, deliver real-time incident communications, and document root causes and preventative actions while improving escalation playbooks, runbooks, and support tooling.
