Senior Customer Success Manager - APAC

Multiplier
Delhi
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-10 yearsSkills: ["Customer-obsessed","People-first mindset","Growth mindset","Independent problem-solving","Collaboration"]

Own outcome-based relationships with named accounts across the APAC region, helping customers expand internationally and grow revenue. Understand customer business needs and deliver consultative solutions that achieve talent and business objectives. Partner with Sales, Product, Operations, and Engineering to drive satisfaction, retention, and growth, while synthesizing customer feedback to shape the product roadmap and supporting account planning and forecasting.

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FursaFursa
Multiplier
Multiplier
1 month ago

Senior Customer Success Manager - APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across the APAC region, helping customers expand internationally and grow revenue. Understand customer business needs and deliver consultative solutions that achieve talent and business objectives. Partner with Sales, Product, Operations, and Engineering to drive satisfaction, retention, and growth, while synthesizing customer feedback to shape the product roadmap and supporting account planning and forecasting.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, outcome-based relationships with named APAC accounts through consultative solutioning to achieve talent and business objectives.
  • •Partner with internal teams (Sales, Product, Operations, Engineering) to drive customer satisfaction, retention, and growth.
  • •Identify and execute growth opportunities within your customer portfolio, including upsell and cross-sell.
  • •Act as the voice of customers to Product by synthesizing feedback and helping shape the product roadmap.
  • •Support customer account planning, forecasting, and quota attainment while communicating effectively with cross-functional stakeholders.

Key Requirements

  • •4-10 years of customer-facing experience in B2B SaaS or HR to drive customer success.
  • •2-3 years in a customer success or account management role, with upsell and cross-sell opportunity identification.
  • •A track record of overachieving customer satisfaction and growth goals/targets.
  • •People-first, growth-minded approach to prioritize customer needs and continuously develop skills.
  • •Excellent communication and writing skills to explain complex topics clearly to cross-functional stakeholders.
Experience:4-10 yearsB2B SaaSHRCustomer successAccount management
Skills:Customer-obsessedPeople-first mindsetGrowth mindsetIndependent problem-solvingCollaboration

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor