Multiplier

3 days ago

Senior Customer Success Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across the APAC region, helping customers expand internationally and grow revenue. Understand customer business needs and deliver consultative solutions that achieve talent and business objectives. Partner with Sales, Product, Operations, and Engineering to drive satisfaction, retention, and growth, while synthesizing customer feedback to shape the product roadmap and supporting account planning and forecasting.

Location: Delhi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted, outcome-based relationships with named APAC accounts through consultative solutioning to achieve talent and business objectives.
•Partner with internal teams (Sales, Product, Operations, Engineering) to drive customer satisfaction, retention, and growth.
•Identify and execute growth opportunities within your customer portfolio, including upsell and cross-sell.
•Act as the voice of customers to Product by synthesizing feedback and helping shape the product roadmap.
•Support customer account planning, forecasting, and quota attainment while communicating effectively with cross-functional stakeholders.

Key Requirements

•4-10 years of customer-facing experience in B2B SaaS or HR to drive customer success.
•2-3 years in a customer success or account management role, with upsell and cross-sell opportunity identification.
•A track record of overachieving customer satisfaction and growth goals/targets.
•People-first, growth-minded approach to prioritize customer needs and continuously develop skills.
•Excellent communication and writing skills to explain complex topics clearly to cross-functional stakeholders.

Experience:4-10 yearsB2B SaaSHRCustomer successAccount management

Skills:Customer-obsessedPeople-first mindsetGrowth mindsetIndependent problem-solvingCollaboration

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Senior Customer Success Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Delhi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted, outcome-based relationships with named APAC accounts through consultative solutioning to achieve talent and business objectives.
•Partner with internal teams (Sales, Product, Operations, Engineering) to drive customer satisfaction, retention, and growth.
•Identify and execute growth opportunities within your customer portfolio, including upsell and cross-sell.
•Act as the voice of customers to Product by synthesizing feedback and helping shape the product roadmap.
•Support customer account planning, forecasting, and quota attainment while communicating effectively with cross-functional stakeholders.

Key Requirements

•4-10 years of customer-facing experience in B2B SaaS or HR to drive customer success.
•2-3 years in a customer success or account management role, with upsell and cross-sell opportunity identification.
•A track record of overachieving customer satisfaction and growth goals/targets.
•People-first, growth-minded approach to prioritize customer needs and continuously develop skills.
•Excellent communication and writing skills to explain complex topics clearly to cross-functional stakeholders.

Experience:4-10 yearsB2B SaaSHRCustomer successAccount management

Skills:Customer-obsessedPeople-first mindsetGrowth mindsetIndependent problem-solvingCollaboration

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor