Technical Account Manager

ClickUp
Philippines
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Problem-solving","Time management","Presentation"]

Technical Account Manager (TAM) at ClickUp focuses on onboarding, adoption, and optimization of ClickUp solutions for a defined book of business. You’ll blend customer success with solution design, leveraging AI tools to accelerate discovery, enable AI-driven workflows, monitor account health, and drive measurable outcomes across cross-functional teams in a remote, AI-native environment.

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ClickUp
ClickUp
2 months ago

Technical Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Technical Account Manager (TAM) at ClickUp focuses on onboarding, adoption, and optimization of ClickUp solutions for a defined book of business. You’ll blend customer success with solution design, leveraging AI tools to accelerate discovery, enable AI-driven workflows, monitor account health, and drive measurable outcomes across cross-functional teams in a remote, AI-native environment.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Onboard new customers end-to-end using established discovery frameworks and project plans, guiding setup, integrations, and change management with AI-assisted workflows.
  • •Monitor and improve account health by tracking utilization, feature adoption, and stakeholder engagement, executing standard plays and recovery plans as needed.
  • •Map and optimize core customer workflows (IER) using templates and best practices, documenting configurations and recommendations.
  • •Lead AI-enabled enablement and automation initiatives, configuring standard AI workflows, training customers, and tracking AI usage against plan.
  • •Serve as the technical partner for assigned accounts, driving expansion signals and collaborating with Sales and Customer Success to support renewals and AI-driven upsells.

Key Requirements

  • •5+ years in a customer-facing or technical role in SaaS or enterprise software
  • •Strong ability to translate business needs into ClickUp configurations and workflows
  • •Experience with onboarding and adoption programs, process mapping, and change management
  • •Proficiency with AI-enabled workflows, automation, and analytics to drive customer outcomes
  • •Excellent communication, executive presence, and collaboration across cross-functional teams
Experience:SaaSAICustomer Success
Skills:CommunicationCollaborationProblem-solvingTime managementPresentation
Tech Stack:ClickUpAIAutomationDashboards

Company Brief

ClickUp
ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Diego, United States
Founded: 2017
Glassdoor
Glassdoor: 4.1
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