Customer Success Manager
Healthie
New York
Workplace: HybridFull timeUSD 105,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer-first","Communication","Relationship-building","Problem-solving","Cross-functional collaboration"]Own customer success for an AI-powered, HIPAA-compliant, API-first EHR platform used outside the hospital. Build relationships with healthcare executives and clinical champions, master customer workflows, and create QBRs tied to clinical KPIs and operational metrics. Lead onboarding through renewal and expansion, drive measurable improvements in revenue and customer health, and serve as the primary escalation point while collaborating with Product, Engineering, Sales, and Marketing to shape roadmap enhancements.
