3 months ago

Customer Support Intern/Junior Executive (Japanese-English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join a fintech-focused Pulse iD team as a fully remote Customer Support Intern/Junior Executive with Japanese-English fluency. You’ll handle high-quality email and chat support, translate and localize content, contribute to Japanese-language documentation, and collaborate cross-functionally to elevate service for loyalty and rewards platforms. Ideal for fresh graduates or early-career professionals seeking hands-on fintech customer support experience.

Location: Sri Lanka

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Multilingual customer support: Deliver high-quality email and chat support in Japanese, resolving inquiries related to loyalty and rewards platforms in a timely, professional manner.
•Translation & Localization: Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese, ensuring linguistic accuracy.
•Documentation: Contribute to the creation of polished Japanese-language documentation and internal communications.
•Cross-Functional Collaboration: Work with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery.
•Continuous improvement: Proactively identify areas for process and content enhancements to improve customer experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Language Proficiency: Fluency in Japanese (written and spoken) is essential, with strong English (written and spoken) required.
•Customer orientation with a positive, professional demeanor and commitment to outstanding service.
•Detail-oriented with strong accuracy in translations and client communications.
•Excellent communicator with ability to adapt tone for diverse audiences.
•Tech-savvy and comfortable using productivity tools (e.g., Google Workspace, Microsoft Office).

Experience:FintechLoyaltyRewards

Skills:CommunicationCustomer serviceTeamworkProblem-solvingDetail-oriented

Languages:JapaneseEnglish

Tech Stack:Google WorkspaceMicrosoft Office

Company Brief

pulse iD

Provides AI-powered loyalty, card-linked offers and merchant-funded rewards platform for banks, fintechs and merchants, enabling real-time, hyper-personalized customer engagement and a marketplace for offer sourcing and redemption.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: Central (Singapore), Singapore

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

pulse iD

3 months ago

Customer Support Intern/Junior Executive (Japanese-English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Sri Lanka

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Multilingual customer support: Deliver high-quality email and chat support in Japanese, resolving inquiries related to loyalty and rewards platforms in a timely, professional manner.
•Translation & Localization: Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese, ensuring linguistic accuracy.
•Documentation: Contribute to the creation of polished Japanese-language documentation and internal communications.
•Cross-Functional Collaboration: Work with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery.
•Continuous improvement: Proactively identify areas for process and content enhancements to improve customer experience.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Language Proficiency: Fluency in Japanese (written and spoken) is essential, with strong English (written and spoken) required.
•Customer orientation with a positive, professional demeanor and commitment to outstanding service.
•Detail-oriented with strong accuracy in translations and client communications.
•Excellent communicator with ability to adapt tone for diverse audiences.
•Tech-savvy and comfortable using productivity tools (e.g., Google Workspace, Microsoft Office).

Experience:FintechLoyaltyRewards

Skills:CommunicationCustomer serviceTeamworkProblem-solvingDetail-oriented

Languages:JapaneseEnglish

Tech Stack:Google WorkspaceMicrosoft Office

Company Brief

pulse iD

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: Central (Singapore), Singapore

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor