Banking Sector | Genesys Developer

Devoteam
Portugal
Workplace: HybridFull timeFunction: Software EngineeringExperience: 2+ yearsSkills: ["Communication","Cross-functional collaboration","Technical support","Documentation","Incident resolution"]

Design, develop, and maintain voice-architecture solutions and complex integrations for contact center platforms using Genesys On-Premise (Engage) or Diabolocom. Configure and optimize IVR/ACD/routing flows with tools like Genesys Composer and IRD, integrate CRMs/ERPs/databases via REST APIs, webhooks, and SDKs, and support full delivery from requirements through testing and production deployment. Collaborate across teams and provide advanced incident support and documentation.

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Devoteam
Devoteam
3 days ago

Banking Sector | Genesys Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Design, develop, and maintain voice-architecture solutions and complex integrations for contact center platforms using Genesys On-Premise (Engage) or Diabolocom. Configure and optimize IVR/ACD/routing flows with tools like Genesys Composer and IRD, integrate CRMs/ERPs/databases via REST APIs, webhooks, and SDKs, and support full delivery from requirements through testing and production deployment. Collaborate across teams and provide advanced incident support and documentation.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Diabolocom environment.
  • •Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools such as Genesys Composer and IRD.
  • •Build integrations between the contact center and external systems (CRMs, ERPs, databases) using REST APIs, webhooks, and platform SDKs.
  • •Analyze, validate, and audit platform configurations to ensure stability and efficiency of telephone operations.
  • •Support the full project lifecycle (scoping, build, testing, production deployment) and act as a technical liaison for cross-functional teams.

Key Requirements

  • •Minimum of 2 years of professional experience in development, integration, or architecture with Genesys On-Premise or Diabolocom.
  • •Strong telecommunications background with solid understanding of voice networks, VoIP, SIP, SIP Trunking, and PBX.
  • •Experience building IVR trees and routing rules; knowledge of VXML or SCXML is valued.
  • •Ability to consume and create REST APIs for system integration, with proficiency in an object-oriented programming language such as Java, C#, or Node.js.
  • •Fluency in Portuguese and English, with excellent communication skills working with cross-functional teams.
Experience:2+ yearsTelecommunicationsContact centerSystem integration
Skills:CommunicationCross-functional collaborationTechnical supportDocumentationIncident resolution
Languages:PortugueseEnglish
Tech Stack:Genesys On-PremiseEngageDiabolocomGenesys ComposerIRDIVRACDRoutingREST APIWebhooksPlatform SDKVXMLSCXMLJavaC#Node.jsVoIPSIPSIP TrunkingPBX

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn