Associate Store Leader , Dallas Southlake

On Holding
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Facilitation","Coaching","Emotional intelligence","Communication"]

Own daily floor management and store operations, ensuring On’s premium environment with minimal guidance. Lead and coach the team on Cloud CX to set a benchmark for customer-centric service, manage stock levels and merchandising topics, and analyze daily KPIs to address root causes of performance challenges. Identify skill gaps, facilitate business training for the Lead Store Advisor team, and drive the store’s vision through trust and shared accountability.

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FursaFursa
On Holding
On Holding
1 day ago

Associate Store Leader , Dallas Southlake

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Last checked: 17 hours agoStatus: Live

Job Summary

Own daily floor management and store operations, ensuring On’s premium environment with minimal guidance. Lead and coach the team on Cloud CX to set a benchmark for customer-centric service, manage stock levels and merchandising topics, and analyze daily KPIs to address root causes of performance challenges. Identify skill gaps, facilitate business training for the Lead Store Advisor team, and drive the store’s vision through trust and shared accountability.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own floor management and daily store operations to ensure a premium environment aligned with On’s standards.
  • •Lead and coach the team on Cloud CX to deliver customer-centricity and service excellence.
  • •Manage stock levels using business forecasts and proactively communicate merchandising topics across functional teams.
  • •Analyze daily KPIs and goals to identify root causes and implement actionable behavior to improve store performance.
  • •Identify skill gaps across the Lead Store Advisor team and facilitate training to support professional development.

Key Requirements

  • •5+ years of retail leadership or high-touch service experience in premium or performance-driven brands.
  • •Advanced problem-solving skills with the ability to ask the right questions and think systemically to resolve operational hurdles.
  • •Experience facilitating technical or operational training and coaching for diverse team members.
  • •High emotional intelligence with demonstrated self-reflection on performance and a drive to learn.
  • •Clear, authentic communication and strong relationship-building to influence and partner with cross-functional stakeholders.
Experience:RetailCustomer service
Skills:Problem-solvingFacilitationCoachingEmotional intelligenceCommunication
Tech Stack:Cloud CX

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn