Customer Support Analyst (ERP Support)

Odoo
Gandhinagar
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer orientation","Autonomy","Fast learning","Solution minded","Collaboration"]

Provide functional support for Odoo Business Apps by investigating customer questions coming in via ticketing, live chat, and phone. Resolve issues, ensure customer satisfaction, and coordinate with internal teams such as Consultants, Sales, and Developers when requests require escalation. Engage with visitors and leads through live chat, contribute to product improvements, and participate in support-team initiatives like recruiting, onboarding, and training.

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FursaFursa
Odoo
Odoo
1 year ago

Customer Support Analyst (ERP Support)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide functional support for Odoo Business Apps by investigating customer questions coming in via ticketing, live chat, and phone. Resolve issues, ensure customer satisfaction, and coordinate with internal teams such as Consultants, Sales, and Developers when requests require escalation. Engage with visitors and leads through live chat, contribute to product improvements, and participate in support-team initiatives like recruiting, onboarding, and training.
Location: Gandhinagar
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Help customers with their use of Odoo Business Apps by investigating functional issues.
  • •Solve functional problems via chat, email, and calls, and provide the right answers to users.
  • •Engage with visitors and leads through live chat to support and assist prospective users.
  • •Ensure customer satisfaction and improve customers' experience with Odoo.
  • •Contribute to product improvement by escalating good feedback and supporting team initiatives.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •1+ years of experience in IT software functional support.
  • •Bachelor’s or Master’s degree with an IT and business affinity.
  • •Customer-oriented, autonomous, fast learner, and solution-minded mindset.
  • •Fluency in English.
Experience:1+ yearsIT software functional support
Education:
Skills:Customer orientationAutonomyFast learningSolution mindedCollaboration
Languages:English
Tech Stack:OdooXMLPythonJavaScriptTicketingLive chatPhone support

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn