Call Center Representative

Serve as the primary liaison between the company and customers by handling inbound and outbound calls, resolving issues, complaints, and inquiries, and following call scripts. You’ll identify customer needs, research problems, provide solutions or alternatives, and seize upsell opportunities. Maintain accurate call records in the call center database, meet qualitative and quantitative targets, and attend educational seminars to improve performance while keeping customer satisfaction at the core of every decision.