NTT

3 months ago

Helpdesk Associate - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1 and advanced technical helpdesk support for hardware, MS Office, and in-house applications. Answer and escalate technical support calls, and handle requests generated via email. Document troubleshooting steps and incident details, using diagnostic techniques to identify root causes and recommend solutions to resolve failures. Work morning shift on a 22.5-hours-per-week schedule in Guadalajara, Jalisco.

Location: Guadalajara

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide general L1 support for hardware and MS Office packages.
•Deliver advanced technical support for in-house applications and developments.
•Answer technical support calls and escalate to other support groups.
•Provide support based on email-generated requests or reports.
•Document troubleshooting steps and incident/request details; diagnose causes and recommend solutions.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDentalPaid Leave

Key Requirements

•Availability to work 22.5 hours per week
•Interest in working morning shift
•Advanced English
•6 months of experience in Customer Service
•Looking to work in IT environment

Skills:TroubleshootingProblem-solvingCustomer serviceDiagnostic thinkingCommunication

Languages:English

Tech Stack:MS OfficeHardware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT