Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 20 - 24 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Teamwork","Self-motivation"]

Serve as the primary point of contact for walk-ins, phone orders, and will-call customers in a Horizon sales center. Greet customers, learn their needs, and recommend product solutions, upsells, and complementary items. Prepare sales orders, support merchandise loading, and follow up to create additional opportunities. Resolve complaints professionally, maintain an organized sales center, and assist with receiving, shipping, and warehouse duties.

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Pool Corporation
Pool Corporation
2 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for walk-ins, phone orders, and will-call customers in a Horizon sales center. Greet customers, learn their needs, and recommend product solutions, upsells, and complementary items. Prepare sales orders, support merchandise loading, and follow up to create additional opportunities. Resolve complaints professionally, maintain an organized sales center, and assist with receiving, shipping, and warehouse duties.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet walk-in and phone customers, listen to understand needs, and provide exceptional service.
  • •Recommend product solutions, upsell options, and complimentary items to help customers improve results.
  • •Collaborate with team members and use company resources to sell Horizon value and deliver a great customer experience.
  • •Prepare sales orders, assist with selecting and loading merchandise, and make follow-up calls to customers.
  • •Resolve complaints, maintain a clean, well-organized, well-stocked sales center, and assist with receiving/shipping/warehouse duties.

Pay and Benefits

Salary: USD 20 - 24 hourly
Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •Strong customer-service attitude and self-motivated, detail-oriented approach.
  • •Ability to communicate clearly in spoken and written form, ask questions, and think critically to solve problems.
  • •Thrives in a fast-paced environment serving business owners with urgent needs.
  • •Computer and record-keeping skills, with aptitude to learn evolving systems, programs, handheld technology, and processes.
  • •Ability to frequently lift/move up to 20 pounds and occasionally up to 75 pounds; must possess or obtain forklift certification; must be 18+.
Skills:Customer serviceCommunicationProblem-solvingTeamworkSelf-motivation
Certifications:Forklift certification
Tech Stack:ComputerHandheld technology

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn