Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship skills","Problem-solving","Team leadership","Organizational skills","Time management"]

Serve as a trusted client service resource in an in-branch setting, troubleshooting complex teller issues and coaching tellers to deliver accurate, efficient transaction processing. Lead the teller line day-to-day—scheduling, maintaining compliance with regulatory, security, and audit requirements, and overseeing operational standards. Listen for financial wellness opportunities, educate clients, and transition them to a banker to deepen conversations, while supporting training and weekend coverage as directed.

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FursaFursa
KeyCorp
KeyCorp
1 day ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a trusted client service resource in an in-branch setting, troubleshooting complex teller issues and coaching tellers to deliver accurate, efficient transaction processing. Lead the teller line day-to-day—scheduling, maintaining compliance with regulatory, security, and audit requirements, and overseeing operational standards. Listen for financial wellness opportunities, educate clients, and transition them to a banker to deepen conversations, while supporting training and weekend coverage as directed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide resource support to identify and resolve more complex client servicing issues.
  • •Coach tellers to perform accurate teller functions and maintain strong client experience standards.
  • •Lead day-to-day teller line operations, including scheduling, staffing needs, and oversight of operational standards.
  • •Ensure compliance with banking regulations, security procedures, and internal audit controls; balance cash drawers within guidelines.
  • •Transition clients to a banker by listening for financial wellness opportunities and promoting relevant products/services.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •3+ years of experience demonstrating superior client relationship skills in a client-facing banking role.
  • •3+ years of experience in cash handling.
  • •Working knowledge of PC use with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork.
  • •High school diploma, GED, or equivalent business experience.
Experience:3+ yearsBankingClient serviceCash handling
Education:High School
Skills:Client relationship skillsProblem-solvingTeam leadershipOrganizational skillsTime management
Licenses:Notary License
Tech Stack:Windows

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn