2 days ago

TikTok Shop - In - House Operations Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day service delivery for TikTok Shop’s Service and Support Center within the Governance and Experience organization. Supervise and coach an in-house operations team, set performance goals, and drive continuous improvement through process optimization, SOPs, and quality/policy compliance. Partner with stakeholders to resolve order/account/policy issues and elevate customer satisfaction, while tracking KPIs and delivering actionable reporting to leadership.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and supervise the in-house operations team.
•Set performance goals, monitor productivity, and conduct performance reviews with training and development.
•Identify inefficiencies and implement operational improvements, including developing and maintaining SOPs.
•Ensure compliance with company policies and quality standards.
•Collaborate with stakeholders to resolve order, account, or policy issues and track KPIs to provide insights to leadership.

Key Requirements

•Experience in e-Commerce or customer service operations.
•Proven experience in a leadership or supervisory role.
•Strong understanding of e-Commerce platforms.
•Excellent organizational and problem-solving skills.
•Strong communication and interpersonal abilities with the ability to work in a fast-paced, high-volume environment.

Experience:E-commerceCustomer service

Skills:LeadershipCoachingOrganizational skillsProblem-solvingCommunication

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

TikTok Shop - In - House Operations Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and supervise the in-house operations team.
•Set performance goals, monitor productivity, and conduct performance reviews with training and development.
•Identify inefficiencies and implement operational improvements, including developing and maintaining SOPs.
•Ensure compliance with company policies and quality standards.
•Collaborate with stakeholders to resolve order, account, or policy issues and track KPIs to provide insights to leadership.

Key Requirements

•Experience in e-Commerce or customer service operations.
•Proven experience in a leadership or supervisory role.
•Strong understanding of e-Commerce platforms.
•Excellent organizational and problem-solving skills.
•Strong communication and interpersonal abilities with the ability to work in a fast-paced, high-volume environment.

Experience:E-commerceCustomer service

Skills:LeadershipCoachingOrganizational skillsProblem-solvingCommunication

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn