Service Lead (Garden City, New York (US-NY), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 27 - 28.5 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer focus","Coaching","Team motivation","Performance management","Problem solving"]

Supervise the sales floor to deliver an exceptional Burberry Experience while driving sales goal attainment and KPIs. Coach and motivate sales associates through real-time feedback, development plans, and post-transaction follow-up to improve selling skills and service. Manage customer flow, resolve escalations, support store openings/closings, and coordinate with sales associates, specialists, stock, and operations to ensure every client is fully attended to.

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Burberry
Burberry
2 days ago

Service Lead (Garden City, New York (US-NY), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Supervise the sales floor to deliver an exceptional Burberry Experience while driving sales goal attainment and KPIs. Coach and motivate sales associates through real-time feedback, development plans, and post-transaction follow-up to improve selling skills and service. Manage customer flow, resolve escalations, support store openings/closings, and coordinate with sales associates, specialists, stock, and operations to ensure every client is fully attended to.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value experiences on the selling floor and ensure memorable customer interactions.
  • •Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
  • •Lead and coach a customer-facing, service-oriented team; manage customer flow to ensure no client is left unattended.
  • •Drive in-the-moment and after-transaction coaching, including follow-through on actions with associates.
  • •Handle escalations and, in the absence of store management, process post-void transactions and authorize promotional discounts and employee sales.

Pay and Benefits

Salary: USD 27 - 28.5 hourly

Key Requirements

  • •Advanced knowledge of the POS system.
  • •1–2 years of previous supervisory or management experience in retail sales.
  • •Comfort using digital tools, including Apple mobile devices.
  • •Ability to supervise and coach sales associates to deliver high-value customer experiences that support sales goals and KPIs.
  • •Thorough understanding of company policies and procedures, with consistent enforcement of operating guidelines.
Experience:1-2 yearsRetail
Skills:Customer focusCoachingTeam motivationPerformance managementProblem solving
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn