Kraken

1 month ago

Sr. VIP Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end VIP relationship management for Kraken's high-net-worth clients, delivering white-glove service, tailoring trading enablement and benefits. Scale the private client program, drive KPIs across revenue, trading volume and assets, collaborate with product/marketing, and use blockchain analytics and client insights to inform revenue strategy. Nurture relationships, identify opportunities, and travel up to 15% as needed to deepen engagement.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
•Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
•Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
•Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
•Execute programmes and initiatives that increase client activity, trading and assets on platform.

Travel: Low travel

Pay and Benefits

Salary: USD 83,400 - 166,800 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in relationship management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.

Experience:5+ yearsCryptoHNWIFintech

Skills:Relationship managementCommunicationData-drivenStakeholder managementNegotiation

Languages:English

Tech Stack:Blockchain analyticsTrading data

Company Brief

Kraken

Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Kraken

1 month ago

Sr. VIP Relationship Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
•Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
•Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
•Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
•Execute programmes and initiatives that increase client activity, trading and assets on platform.

Travel: Low travel

Pay and Benefits

Salary: USD 83,400 - 166,800 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in relationship management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.

Experience:5+ yearsCryptoHNWIFintech

Skills:Relationship managementCommunicationData-drivenStakeholder managementNegotiation

Languages:English

Tech Stack:Blockchain analyticsTrading data

Company Brief

Kraken

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Glassdoor: 4.2

Website LinkedIn Glassdoor