Team Lead - Technical Support

Adyen
Amsterdam
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-6 yearsSkills: ["Leadership","Communication","Problem-solving","Mentoring","Empathy"]

Lead and grow a global Technical Support team at Adyen based in Amsterdam, acting as a key knowledge source for the Adyen platform, APIs, and industry-standard integration methods. Drive cross-functional collaboration across Operations, Engineering, Product, Account Management and Sales to provide white-glove service, define objectives and key results, coach engineers, and report progress to senior leadership.

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Adyen
Adyen
1 year ago

Team Lead - Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Lead and grow a global Technical Support team at Adyen based in Amsterdam, acting as a key knowledge source for the Adyen platform, APIs, and industry-standard integration methods. Drive cross-functional collaboration across Operations, Engineering, Product, Account Management and Sales to provide white-glove service, define objectives and key results, coach engineers, and report progress to senior leadership.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
  • •Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
  • •Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers
  • •Help define and clearly communicate objectives and key results for the Support team
  • •Institute accountability, track team progress and success, and present results to Senior Leadership
Travel: Low travel

Key Requirements

  • •2-6 years of experience managing technical support teams; proven ability to lead, mentor and grow a team
  • •strong problem-solving capabilities and ability to navigate ambiguity
  • •excellent communication skills and empathy for both internal and external stakeholders
  • •ability to serve as an escalation point for varied technical support requests and issues
  • •willingness to travel occasionally, domestically and internationally, where required
Experience:2-6 yearsFintechPayments
Skills:LeadershipCommunicationProblem-solvingMentoringEmpathy
Languages:English
Tech Stack:APIsPayments

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn