Service and Selling Coach

Waitrose & Partners
Cambridge
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Constructive feedback","Customer service","Planning","Prioritisation"]

Coach and train Partners in a John Lewis shop to deliver exceptional customer service and selling skills. Run engaging group and one-to-one training sessions, provide constructive peer-to-peer feedback, and plan inductions for new Partners. Deliver technical training on shopfloor learning needs and keep your own knowledge current to champion the John Lewis service standards while supporting Partners’ ongoing development.

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Waitrose & Partners
Waitrose & Partners
15 hours ago

Service and Selling Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Coach and train Partners in a John Lewis shop to deliver exceptional customer service and selling skills. Run engaging group and one-to-one training sessions, provide constructive peer-to-peer feedback, and plan inductions for new Partners. Deliver technical training on shopfloor learning needs and keep your own knowledge current to champion the John Lewis service standards while supporting Partners’ ongoing development.
Location: Cambridge
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct engaging group and one-to-one training/coaching sessions to improve Partners’ service and selling skills.
  • •Provide constructive feedback to support Partners’ personal development.
  • •Plan and deliver inductions for new Partners.
  • •Deliver and support technical training needed on the shopfloor (e.g., headsets, devices, apps, new learning platforms).
  • •Stay up to date with your own learning and development to champion the John Lewis service associated with the brand.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Confident delivering coaching and training in different styles for both groups and individuals, including peer-to-peer feedback.
  • •Good computer skills to facilitate and produce training using different systems.
  • •Strong customer service skills.
  • •Experience working in a customer-facing selling/retail environment.
  • •Ability to plan and prioritise your own time and workload.
Experience:RetailCustomer service
Skills:CoachingConstructive feedbackCustomer servicePlanningPrioritisation
Tech Stack:WorkdayOne Place LearningPDW

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn