Associate Technical Writer (Remote Eligible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 2+ yearsEducation: bachelorsSkills: ["Organizational skills","Project management","Prioritization","Clear communication"]

Plan, develop, and maintain customer-facing Help Center content and internal product documentation for Smartsheet. Partner with product SMEs to translate technical specifications and FAQs into clear, accurate articles, eLearning and video content, and visual aids. Own documentation quality, manage content workflows from draft to CMS, and use analytics and AI tools to prioritize, scale output, and continuously improve governance, templates, and discoverability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Smartsheet
Smartsheet
3 days ago

Associate Technical Writer (Remote Eligible - Costa Rica)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Plan, develop, and maintain customer-facing Help Center content and internal product documentation for Smartsheet. Partner with product SMEs to translate technical specifications and FAQs into clear, accurate articles, eLearning and video content, and visual aids. Own documentation quality, manage content workflows from draft to CMS, and use analytics and AI tools to prioritize, scale output, and continuously improve governance, templates, and discoverability.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Entry level

Key Responsibilities

  • •Immerse in Smartsheet’s product features and technologies to document accurately for customer and internal enablement.
  • •Create and maintain Help Center technical articles (how-to, reference, FAQ, troubleshooting), plus internal documentation.
  • •Develop content for eLearning modules or videos, including scripting, screen recording, and light editing.
  • •Manage content production tasks from draft to the content management system, ensuring timely publication.
  • •Use AI tools, analytics data (e.g., Google Analytics), and customer feedback to improve content quality, governance, and discoverability.

Key Requirements

  • •2+ years of experience writing or editing content for web audiences.
  • •BA in English, Technical Communication, or a related discipline (or equivalent experience).
  • •Strong English command (C1 and above) and ability to distill technical jargon for customers.
  • •Basic ability to use HTML formatting and understanding of SEO/GEO best practices.
  • •Experience using analytics tools (e.g., Google Analytics) and a content workflow from draft to CMS publication.
Experience:2+ yearsSaaS
Education:Bachelor's in English, Technical Communication, or a related discipline
Skills:Organizational skillsProject managementPrioritizationClear communication
Languages:English
Tech Stack:HTMLSEOGEOGoogle AnalyticsDrupalCMSPhotoshopScreenshotsGifsAI toolsLLMs

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn