PRADA Client Advisor, Oslo

Prada Group
Oslo
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Teamwork","Customer focus","Relationship building"]

Deliver an exceptional luxury customer experience by placing the client at the center, understanding needs, and building long-lasting relationships as a brand ambassador. Promote Prada’s philosophy and values, drive individual and store sales targets and KPI goals, and provide high-quality service across in-store and ecommerce channels. Capture client data in the CRM, resolve complaints with the right teams, support omnichannel initiatives, and maintain store operations in synergy with back-of-house.

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FursaFursa
Prada Group
Prada Group
3 days ago

PRADA Client Advisor, Oslo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury customer experience by placing the client at the center, understanding needs, and building long-lasting relationships as a brand ambassador. Promote Prada’s philosophy and values, drive individual and store sales targets and KPI goals, and provide high-quality service across in-store and ecommerce channels. Capture client data in the CRM, resolve complaints with the right teams, support omnichannel initiatives, and maintain store operations in synergy with back-of-house.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Create a welcoming environment and provide excellent service aligned with the “client journey ceremony.”
  • •Drive individual sales targets and sales performance while contributing to overall store success.
  • •Exceed KPI goals by ensuring high-quality sales and customer service.
  • •Demonstrate deep product knowledge and Prada history/culture, advising clients and staying informed on fashion trends and competitors.
  • •Capture customer data in the company CRM, embrace omnichannel, host appointments (in person or virtual), resolve complaints with relevant teams, and support store operations and procedures.

Key Requirements

  • •Similar experience within a luxury or premium brand
  • •Understanding of luxury customer service
  • •Experience building long-lasting relationships with clients
  • •Ability to work effectively in a team and independently
  • •Excellent communication and interpersonal skills with fluency in English
Experience:LuxuryPremium retailEcommerce
Skills:CommunicationInterpersonal skillsTeamworkCustomer focusRelationship building
Languages:English
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn