Senior Specialist, Services Operations

Samsung
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Process improvement","Performance monitoring","Survey analysis","Stakeholder collaboration","Vendor management"]

Drive service-operations improvement by setting strategies, auditing processes, and managing KPIs across service goals. Oversee external outsourcing partners with performance monitoring, financial oversight, and compliance enforcement, and resolve vendor payment and operational issues. Lead customer satisfaction surveys by product/service, analyze results with related departments, and act as a gatekeeper for CE service nationwide coverage to reduce delays and exchange/refund costs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsung
Samsung
1 month ago

Senior Specialist, Services Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live

Job Summary

Drive service-operations improvement by setting strategies, auditing processes, and managing KPIs across service goals. Oversee external outsourcing partners with performance monitoring, financial oversight, and compliance enforcement, and resolve vendor payment and operational issues. Lead customer satisfaction surveys by product/service, analyze results with related departments, and act as a gatekeeper for CE service nationwide coverage to reduce delays and exchange/refund costs.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Improve service operations through strategy setting, process checking, and field auditing.
  • •Oversee external outsourcing partners, ensuring performance monitoring, financial oversight, and compliance enforcement.
  • •Review progress against service-related goals and manage performance to KPIs across each business.
  • •Conduct customer satisfaction surveys by product/service and share results with related departments to address weaknesses.
  • •Act as gatekeeper for CE service nationwide coverage and coordinate regional coverage through Regional Service Manager collaboration to reduce delays and exchange/refund costs.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveStudent Loan

Key Requirements

  • •Bachelor’s degree with 4+ years of directly related experience required.
  • •Experience in vendor/partner management.
  • •Experience handling high-stakes contact center or back-office BPO relationships.
  • •Background managing service level agreements (SLAs) for outsourced teams.
  • •Background in regulatory compliance for outsourced teams.
Experience:4+ years
Education:Bachelor's
Skills:Process improvementPerformance monitoringSurvey analysisStakeholder collaborationVendor management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn