Customer Support Associate (Part-time)

Qlub
Hong Kong
Part timeFunction: Customer Support (Service Desk)0Skills: ["Communication","Multitasking","Prioritization","Problem-solving","Customer focus"]

Provide timely customer support for frictionless restaurant payments in Hong Kong via phone, email, and chat. Troubleshoot issues customers encounter, log and organize product feedback for the internal team, and partner with Operations to ensure technical resolutions. Help management with insights and recommendations based on customer discussions, reports, and industry trends while operating in a fast-moving, high-growth environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qlub
Qlub
5 days ago

Customer Support Associate (Part-time)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide timely customer support for frictionless restaurant payments in Hong Kong via phone, email, and chat. Troubleshoot issues customers encounter, log and organize product feedback for the internal team, and partner with Operations to ensure technical resolutions. Help management with insights and recommendations based on customer discussions, reports, and industry trends while operating in a fast-moving, high-growth environment.
Location: Hong Kong
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely manner via phone, email, or chat.
  • •Identify and troubleshoot issues customers encounter while using the service.
  • •Capture, organize, and report product issues and useful customer discussions to the internal team.
  • •Follow up with customers with the Operations team to ensure technical issues are resolved.
  • •Provide management with strategic insights and recommendations based on on-ground feedback and trends.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •0-1 years of customer support experience (fresh graduates welcome).
  • •Excellent written and verbal communication skills.
  • •Ability to multitask and prioritize in a fast-paced environment.
  • •Strong problem-solving skills with attention to detail.
  • •Customer-focused attitude with availability for flexible hours, including weekends.
Experience:0FintechPaymentsHospitalityMarketplaces
Skills:CommunicationMultitaskingPrioritizationProblem-solvingCustomer focus

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor