Desktop Support Technician

NTT
United States
Workplace: OnsiteFull timeUSD 25 - 29 hourlyFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Troubleshooting","Customer service","Communication","Multi-tasking","Problem-solving"]

Provide onsite desktop and end-user support for a strategic customer in Belle Meade, NJ, handling break/fix repairs, IMAC (install, move, add, change), desk-side troubleshooting, and workstation configuration. Manage tickets and workloads using the customer’s ticketing system, diagnose issues affecting performance (including firewall/proxy/antivirus impact), and support end users through in-person, phone, email, and video sessions. Perform related installations such as IP phone handsets and device/network connectivity.

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FursaFursa
NTT
NTT
2 days ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide onsite desktop and end-user support for a strategic customer in Belle Meade, NJ, handling break/fix repairs, IMAC (install, move, add, change), desk-side troubleshooting, and workstation configuration. Manage tickets and workloads using the customer’s ticketing system, diagnose issues affecting performance (including firewall/proxy/antivirus impact), and support end users through in-person, phone, email, and video sessions. Perform related installations such as IP phone handsets and device/network connectivity.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Perform moderate-to-complicated configuration and repair of desktop/laptop equipment and peripherals.
  • •Install, configure, and troubleshoot technical issues for desktop/laptop computing functionality.
  • •Provide onsite customer service and assistance via in-person, phone, email, and video conferencing.
  • •Perform break/fix (hardware and software) including parts replacement and repair for desktops, notebooks, printers, and peripherals.
  • •Manage tickets/workload using the customer’s ticketing system and perform IMAC for devices and consumables.

Pay and Benefits

Salary: USD 25 - 29 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401k

Key Requirements

  • •1+ year of experience in desktop support, including workstation hardware assembly, troubleshooting, and component replacement.
  • •Hands-on experience installing, configuring, and troubleshooting Windows operating systems.
  • •Hands-on experience with MS applications (Office), antivirus programs, and browsers.
  • •Provide customer service onsite to end users, communicating effectively by phone, in person, email, and video.
  • •Ability to lift and move hardware and physically perform break/fix and installation tasks for devices and peripherals.
Experience:1+ years
Skills:TroubleshootingCustomer serviceCommunicationMulti-taskingProblem-solving
Tech Stack:WindowsWindows 10MS OfficeAntivirusBrowsersGoogle WorkspaceChromeOSIOSCitrix clientActive DirectoryIvanti LANDeskImagingWindows operating systems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn