Director of Business Operations - North America

Wise
Austin
Workplace: HybridFull timeUSD 275,000 - 363,000 annuallyFunction: Business OperationsExperience: 7+ yearsSkills: ["Leadership","Strategic thinking","People management","Data-driven decision making","Mentoring"]

Lead Wise’s North America operational strategy as a hands-on, high-visibility director. Scale regional servicing through structural improvements, automation, and contact-deflection while managing a team of BizOps managers. Represent operations to regulators and the Board, partner with product teams on infrastructure upgrades, and translate product needs into sustainable servicing models with KPI-driven performance. Build local Austin and São Paulo teams and drive hybrid ways of working.

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Wise
Wise
4 days ago

Director of Business Operations - North America

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead Wise’s North America operational strategy as a hands-on, high-visibility director. Scale regional servicing through structural improvements, automation, and contact-deflection while managing a team of BizOps managers. Represent operations to regulators and the Board, partner with product teams on infrastructure upgrades, and translate product needs into sustainable servicing models with KPI-driven performance. Build local Austin and São Paulo teams and drive hybrid ways of working.
Location: Austin
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Lead the North American business operations organization and regional strategy to improve efficiency and performance.
  • •Manage and develop BizOps managers and guide execution of operational improvement initiatives.
  • •Represent operations credibly to regulators and the regional Board of Directors.
  • •Drive structural improvements to scale servicing efficiently, including automation and contact-deflection strategies.
  • •Translate product requirements into sustainable servicing models and execute 6-month plans using KPIs.

Pay and Benefits

Salary: USD 275,000 - 363,000 annually

Key Requirements

  • •Minimum 7+ years in senior operational leadership roles within FinTech or US banks.
  • •Proven success scaling complex, tech-driven or product-led servicing operations with people/process change.
  • •Experience representing operations to regulators and a board of directors.
  • •Track record partnering closely with product teams to solve support challenges.
  • •Ability to build and execute KPI programs and use data to solve complex problems and remove customer friction.
Experience:7+ yearsFinTechUS banksScale-upTech-driven operationsProduct-led servicing
Skills:LeadershipStrategic thinkingPeople managementData-driven decision makingMentoring
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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