Customer Support Specialist

inDrive
Hanoi
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Attention to detail","Problem-solving","Professionalism"]

Handle omnichannel customer inquiries (phone, email, and chat) on a rotating 2-and-2 schedule. Resolve customer issues quickly, process returns and complaints, and maintain accurate interaction records in the CRM. Serve as the link between customers and internal teams by forwarding feedback and keeping users informed about inquiry status. You’ll work in a fully remote global customer support environment and communicate professionally in both English and Vietnamese.

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FursaFursa
inDrive
inDrive
14 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle omnichannel customer inquiries (phone, email, and chat) on a rotating 2-and-2 schedule. Resolve customer issues quickly, process returns and complaints, and maintain accurate interaction records in the CRM. Serve as the link between customers and internal teams by forwarding feedback and keeping users informed about inquiry status. You’ll work in a fully remote global customer support environment and communicate professionally in both English and Vietnamese.
Location: Hanoi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat.
  • •Resolve customer issues efficiently and professionally.
  • •Process returns, exchanges, and customer complaints.
  • •Update and maintain accurate customer and case records in the CRM system.
  • •Collect customer feedback, forward it to relevant departments, and inform customers about inquiry status.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Bilingual communication: fluent Vietnamese and strong English for professional phone, email, and chat support.
  • •Ability to resolve customer issues quickly and accurately, including returns, exchanges, and complaints.
  • •Strong attention to detail to document every interaction accurately.
  • •Experience working with CRM systems and the ability to update customer information.
  • •Comfort with large volumes of information and proficiency with PC and basic office programs.
Skills:CommunicationCustomer focusAttention to detailProblem-solvingProfessionalism
Languages:EnglishVietnamese
Tech Stack:CRM

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn