Customer Experience Banker - Parma, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Sales acumen","Presentation"]

Serve walk-in customers as a Financial Concierge, proactively identifying financial goals and needs to retain and grow consumer and business relationships. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary service. Use a disciplined sales approach—referrals, follow-up, and outbound calling—to recommend deposit and other banking products. Educate customers and connect them to other bank areas, while following operational, security, risk, and regulatory policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
5 hours ago

Customer Experience Banker - Parma, OH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve walk-in customers as a Financial Concierge, proactively identifying financial goals and needs to retain and grow consumer and business relationships. Provide accurate, efficient transaction processing and daily balancing while delivering exemplary service. Use a disciplined sales approach—referrals, follow-up, and outbound calling—to recommend deposit and other banking products. Educate customers and connect them to other bank areas, while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Follow all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Exempt status: not eligible for overtime pay (Yes = not eligible; No = eligible).
Experience:1+ years
Education:High School
Skills:Customer serviceRelationship managementCommunicationSales acumenPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn