Customer Experience Banker - Fayetteville, TX

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, providing exemplary service while retaining and growing consumer and business relationships. Identify customers’ financial goals and needs, recommend appropriate deposit and other banking products, and accurately process transactions. Use disciplined follow-up, outbound calling, and referral sourcing to drive growth, educate customers on deposit products, and partner with other bank areas to deepen relationships while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Customer Experience Banker - Fayetteville, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, providing exemplary service while retaining and growing consumer and business relationships. Identify customers’ financial goals and needs, recommend appropriate deposit and other banking products, and accurately process transactions. Use disciplined follow-up, outbound calling, and referral sourcing to drive growth, educate customers on deposit products, and partner with other bank areas to deepen relationships while adhering to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Accurately and efficiently process customer transactions and balance daily.
  • •Use a disciplined sales process, follow-up program, outbound calling, and referrals to retain and grow customer relationships.
  • •Educate customers and refer them to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's degree.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Ability to proactively identify opportunities to grow customer relationships through a disciplined sales process and follow-up.
  • •Comfort with technology such as mobile services and online banking services.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn