First Horizon

1 week ago

Customer Experience Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Coach, develop, and manage a designated team of virtual customer service agents in a contact center. Lead by example, provide continuous feedback, and support skill growth while ensuring adherence to corporate attendance and employment policies. This supervisory role also coordinates and manages a segment of bank activities or one or more product lines, with high autonomy and business acumen required.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Coach and support the team with a goal of continuous growth and skill improvement.
•Inspire exceptional performance by managing at an individual level and leading by example.
•Provide continuous feedback to team members for progress and progression plans for their roles.
•Directly responsible for directing, coordinating, and evaluating designated units or personnel in line with policies and applicable laws.
•Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor's (4-year college) degree and 2-4 years of experience (or equivalent combination of education and experience).
•5-10 years of experience (or an equivalent combination of education and experience).
•Ability to perform essential duties in a contact center setting, including coaching and team support.
•Ability to support continuous growth and skill improvement for customer service agents.
•Ability to direct, coordinate, and evaluate designated units or personnel in accordance with organizational policies and applicable laws.

Experience:5-10 yearsBankingContact centerCustomer service

Education:Bachelor's

Skills:CoachingLeadershipContinuous feedbackAutonomyBusiness acumen

Company Brief

First Horizon

Provides commercial and consumer banking services, wealth management, and treasury solutions through First Horizon Bank. Serves individuals, businesses, and institutions across the southeastern United States with lending, deposits, and financial advisory products.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn

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First Horizon

1 week ago

Customer Experience Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Coach and support the team with a goal of continuous growth and skill improvement.
•Inspire exceptional performance by managing at an individual level and leading by example.
•Provide continuous feedback to team members for progress and progression plans for their roles.
•Directly responsible for directing, coordinating, and evaluating designated units or personnel in line with policies and applicable laws.
•Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•Bachelor's (4-year college) degree and 2-4 years of experience (or equivalent combination of education and experience).
•5-10 years of experience (or an equivalent combination of education and experience).
•Ability to perform essential duties in a contact center setting, including coaching and team support.
•Ability to support continuous growth and skill improvement for customer service agents.
•Ability to direct, coordinate, and evaluate designated units or personnel in accordance with organizational policies and applicable laws.

Experience:5-10 yearsBankingContact centerCustomer service

Education:Bachelor's

Skills:CoachingLeadershipContinuous feedbackAutonomyBusiness acumen

Company Brief

First Horizon

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Memphis, United States

Founded: 1864

Website LinkedIn