Senior Field Service Representative

Eaton
United States
Workplace: RemoteFull timeUSD 84,000 - 123,000 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Logical thinking","Collaboration","Technical communication","Mentoring"]

Support customers across the power system lifecycle—startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies—while managing small projects independently and leading teams on larger work. Produce accurate service reports, recommend electrical system improvements, and build strong customer and partner relationships. Use digital tools for remote work and mentor less experienced technicians, following Eaton’s safety and compliance requirements.

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Eaton
Eaton
4 days ago

Senior Field Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support customers across the power system lifecycle—startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies—while managing small projects independently and leading teams on larger work. Produce accurate service reports, recommend electrical system improvements, and build strong customer and partner relationships. Use digital tools for remote work and mentor less experienced technicians, following Eaton’s safety and compliance requirements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Support customers across the power system lifecycle, including startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
  • •Manage small projects independently and lead FSR teams on larger projects.
  • •Generate timely and accurate service reports covering work performed, product performance, and warranties.
  • •Provide recommendations for improved electrical systems and cultivate relationships with customers, team members, and partners.
  • •Mentor less experienced technicians while using digital tools for remote work and maintaining compliance with Eaton safety and policy requirements.
Travel: High travel

Pay and Benefits

Salary: USD 84,000 - 123,000 annually
Perks:Health InsuranceWellness StipendRetirement Savings

Key Requirements

  • •High school diploma or higher with at least 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems (or trade school plus 7+ years).
  • •Hands-on experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
  • •Current, unrestricted driver’s license and satisfactory Motor Vehicle Record; must reside within a 50-mile radius of Morrisville, NC.
  • •Ability to work variable hours (nights/weekends) and travel up to 50% as customer requirements demand.
  • •Eaton will not consider applicants for employment immigration sponsorship or support for this position.
Experience:3+ years
Education:High School
Skills:Problem-solvingLogical thinkingCollaborationTechnical communicationMentoring
Licenses:Electrical or General Contractor’s LicenseProfessional Engineering License
Certifications:NICET/NETA
Tech Stack:LaptopsIPadsIR camerasGoogle GlassesMS TeamsMobile phone

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn