Customer Experience Banker-(Jenison, MI)

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals, recommending deposit and banking products, and handling transactions accurately. Use a disciplined sales approach with follow-up, outbound calling, and referral sourcing to deepen customer partnerships. Provide exemplary customer service while educating clients and ensuring compliance with operational, security, risk, and regulatory policies.