Customer Support Coach

Cloudbeds
Philippines
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Emotional intelligence","Problem-solving","Learning agility","Empathy"]

Customer Support Coach eager to advocate for hotel partners, resolving inquiries across live chat, email, and phone while guiding customers through Cloudbeds software. You’ll create training resources, help drive software adoption, gather feedback for future releases, and collaborate with a remote global team to deliver exceptional hospitality experiences.

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FursaFursa
Cloudbeds
Cloudbeds
2 years ago

Customer Support Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 45 minutes agoStatus: Live

Job Summary

Customer Support Coach eager to advocate for hotel partners, resolving inquiries across live chat, email, and phone while guiding customers through Cloudbeds software. You’ll create training resources, help drive software adoption, gather feedback for future releases, and collaborate with a remote global team to deliver exceptional hospitality experiences.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist and support our existing customers (hotel properties) daily in the use of our software
  • •Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
  • •Troubleshoot and make outbound calls for escalated issues
  • •Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
  • •Gather customers' feedback and requirements for future releases of the software

Pay and Benefits

Perks:Remote WorkHome OfficePaid LeaveLearning Budget

Key Requirements

  • •1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager or General Manager roles
  • •Previous experience in customer service or similar is a plus
  • •Native or Fluent in English
  • •Excellent communication skills and a positive attitude
  • •Excellent problem-solving skills and emotional intelligence
Experience:1+ yearsHospitality
Skills:CommunicationEmotional intelligenceProblem-solvingLearning agilityEmpathy
Languages:English

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn