Juicebox

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead a portfolio of enterprise customers as a CS Manager at a fast-growing AI SaaS company, overseeing onboarding, adoption, expansion, and renewals. Drive AI-native workflows, manage complex stakeholder relationships, and own commercial conversations including renewals and pricing. Collaborate with a VP of CS to shape the customer success playbook and help customers realize value quickly in an SF-based role.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
•Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
•Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
•Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
•Identify and close expansion opportunities across teams, stakeholders, and product offerings.

Pay and Benefits

Salary: USD 205,000 - 265,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
•Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
•A track record of exceeding commercial goals and driving customer growth.
•The ability to manage multiple customer conversations and priorities simultaneously.
•A builder mindset and comfort operating in ambiguity before a playbook exists.

Experience:6+ yearsEnterprise SaaSHR techTalent techRecruiting

Skills:Executive presenceStakeholder managementCommunicationNegotiationLeadership

Company Brief

Juicebox

Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn

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Juicebox

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
•Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
•Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
•Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
•Identify and close expansion opportunities across teams, stakeholders, and product offerings.

Pay and Benefits

Salary: USD 205,000 - 265,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
•Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
•A track record of exceeding commercial goals and driving customer growth.
•The ability to manage multiple customer conversations and priorities simultaneously.
•A builder mindset and comfort operating in ambiguity before a playbook exists.

Experience:6+ yearsEnterprise SaaSHR techTalent techRecruiting

Skills:Executive presenceStakeholder managementCommunicationNegotiationLeadership

Company Brief

Juicebox

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn