Regional Service Manager, Central Region

Lucid Motors
Chicago
Workplace: OnsiteFull timeUSD 135,000 - 198,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Multitasking","Problem-solving","Leadership"]

Oversee service operations across the Central Region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance and repair sales, expense control, and customer retention. Establish and launch new service centers, hire and lead teams, and drive service-center KPIs. Monitor efficiency and resolve internal/external escalations, while partnering cross-functionally to maintain customer experience standards and support retention goals.

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Lucid Motors
Lucid Motors
2 days ago

Regional Service Manager, Central Region

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Job Summary

Oversee service operations across the Central Region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance and repair sales, expense control, and customer retention. Establish and launch new service centers, hire and lead teams, and drive service-center KPIs. Monitor efficiency and resolve internal/external escalations, while partnering cross-functionally to maintain customer experience standards and support retention goals.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Communicate, enforce, and monitor Lucid service department processes.
  • •Coach, grow, develop, and lead direct reports to achieve service operations goals.
  • •Ensure customer experience targets are met according to Lucid guidelines.
  • •Set up new service centers, including staffing and resource planning, and own/improve service center KPIs.
  • •Monitor regional service efficiency, problem-solve delays and issues, and handle internal/external customer escalations while partnering cross-functionally.

Pay and Benefits

Salary: USD 135,000 - 198,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •High School Diploma or GED equivalent.
  • •10+ years of experience in a service department environment, preferably luxury.
  • •Excellent written and verbal communication skills, with strong attention to detail and accuracy.
  • •Ability to analyze and interpret internal reports and multitask in a fast-paced environment.
  • •Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software, plus a valid driver license.
Experience:10+ years
Education:High School
Skills:CommunicationAttention to detailMultitaskingProblem-solvingLeadership
Licenses:Driver license
Tech Stack:Microsoft OfficeDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn