Director, Product Management, Customer Management Platform Strategy Lead

Discover Financial
New York, Virginia, Richmond, Chicago
Workplace: OnsiteFull timeUSD 251,400 - 286,900 annuallyFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsEducation: bachelorsSkills: ["Customer focus","Business focus","Technology-driven thinking","Integrated problem solving","Transformational leadership"]

Lead the strategic vision for customer management platforms used across the customer lifecycle, from marketing to new customer experiences and credit limits. Own product direction for multiple platform projects during an investment cycle that may include major rebuild efforts. Bring deep technical understanding and long-term business strategy to translate customer needs, business leverage, and technology choices into integrated, risk-aware outcomes. Guide cross-functional teams and drive organizational alignment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
14 hours ago

Director, Product Management, Customer Management Platform Strategy Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead the strategic vision for customer management platforms used across the customer lifecycle, from marketing to new customer experiences and credit limits. Own product direction for multiple platform projects during an investment cycle that may include major rebuild efforts. Bring deep technical understanding and long-term business strategy to translate customer needs, business leverage, and technology choices into integrated, risk-aware outcomes. Guide cross-functional teams and drive organizational alignment.
Location: New York, Virginia, Richmond, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Steer the strategic vision for how customer relationships are managed for millions of customers.
  • •Own and guide DaaS Customer Management platforms that support marketing, new customers, and customer credit limits.
  • •Refine work for multiple platform projects critical to unlocking the next horizon of customer support.
  • •Set and realize long-term strategy aligned to profitability and customer experiences.
  • •Lead cross-functional teams to solve customer problems and drive organizational alignment.

Pay and Benefits

Salary: USD 251,400 - 286,900 annually

Key Requirements

  • •Bachelor's degree in any field and at least 5 years of Product Management experience.
  • •Translate business strategy and analysis into consumer-facing digital products.
  • •Demonstrate proficiency in human-centered product development focused on internal and external customer needs.
  • •Demonstrate technology-driven product thinking to deliver resilient solutions with near- and long-term value.
  • •Integrate problem-solving to mitigate product risks while resolving complex issues.
Experience:5+ years
Education:Bachelor's
Skills:Customer focusBusiness focusTechnology-driven thinkingIntegrated problem solvingTransformational leadership

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn