Business Analyst - Claims Client Experience

Aon
Chicago
Workplace: HybridFull timeUSD 97,300 - 155,700 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Collaboration management","Communication","Facilitation","Written communication","Documentation"]

Shape and deliver client-facing claims experience solutions within Aon’s Claims Copilot platform. Partner with product, technology, design, and business teams to gather requirements, translate them into user stories and acceptance criteria, and support Agile backlog management. Create workflows and user journeys, participate in testing (system integration and UAT), analyze data and process interactions for continuous improvement, and produce documentation and adoption resources to drive successful organizational change.

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FursaFursa
Aon
Aon
13 hours ago

Business Analyst - Claims Client Experience

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Shape and deliver client-facing claims experience solutions within Aon’s Claims Copilot platform. Partner with product, technology, design, and business teams to gather requirements, translate them into user stories and acceptance criteria, and support Agile backlog management. Create workflows and user journeys, participate in testing (system integration and UAT), analyze data and process interactions for continuous improvement, and produce documentation and adoption resources to drive successful organizational change.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Gather, analyze, and document business requirements that support product and customer experience objectives.
  • •Translate requirements into user stories, acceptance criteria, process flows, and solution specifications for Agile teams.
  • •Collaborate with product managers, engineers, designers, and business partners to refine priorities and deliver high-quality solutions.
  • •Create workflows, wireframes, and user journeys to improve usability and client experience.
  • •Support testing activities (system integration testing and UAT) and analyze data and system interactions to drive continuous improvement.

Pay and Benefits

Salary: USD 97,300 - 155,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceTuition AssistanceHsa

Key Requirements

  • •Experience as a Business Analyst supporting enterprise software, digital products, or technology solutions.
  • •Strong experience gathering, documenting, and managing business requirements across the product lifecycle.
  • •Experience working in Agile and collaborating with cross-functional teams (product, technology, design, business).
  • •Proven ability to perform business process and systems analysis and translate needs into user stories, acceptance criteria, workflows, wireframes, and functional specifications.
  • •Knowledge of APIs, system integration, data integration, and supporting test planning and user acceptance testing (UAT).
Experience:Enterprise softwareDigital productsAgileInsuranceClaimsFinancial servicesCustomer-facing portals
Education:Bachelor's in Business, Information Systems, Computer Science, Engineering, or related field
Skills:Collaboration managementCommunicationFacilitationWritten communicationDocumentation
Certifications:CBAPCCBAIIBA-AAC
Tech Stack:Azure DevOpsAgileAPIsSystem integrationData integrationUser acceptance testing (UAT)Wireframes

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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