Senior Executive Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own day-to-day customer service for retail brand accounts, managing the order-to-cash flow from request fulfillment through delivery timelines. Handle complex order processing, enquiries, pricing integrity, and customer query resolution using appropriate communication channels. Serve as a subject-matter expert for assigned brands and product/customer knowledge, collaborate with sales and global cross-functional teams, and drive continuous process improvements while supporting and mentoring the customer service team.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Handle day-to-day customer service activities to support the business, including managing the end-to-order-to-cash process flow.
•Manage accounts for order processing, order-related enquiries, order follow-up, pricing integrity, and on-time delivery/lead-time fulfillment.
•Resolve customer queries promptly within service lead times using appropriate communication channels and maintain continuous business conversations.
•Serve as a subject matter expert for assigned retail brand customers and resolve complex questions using process and product specifications.
•Lead and mentor customer service team members on standard operating procedures, support continuous process improvements, monitor open order reporting, and drive customer satisfaction goals.

Key Requirements

•Bachelor’s degree or equivalent.
•8+ years of customer service or related experience (plus).
•Excellent verbal and written communication, with strong time management and organizational skills.
•Strong MS Office skills (Excel required) and data entry/detail-oriented follow-up.
•Ability to lead and supervise, manage pressure, resolve conflicts, and handle multiple priorities in a fast-paced environment.

Experience:8+ years

Education:Bachelor's

Skills:CommunicationInterpersonal skillsTime managementOrganizational skillsConflict resolutionLeadershipSupervisionProject managementMultitaskingAttention to detailIntegrityQuick learning

Languages:English

Tech Stack:MS OfficeExcelOracleVipsWCS

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

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Avery Dennison

1 month ago

Senior Executive Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Handle day-to-day customer service activities to support the business, including managing the end-to-order-to-cash process flow.
•Manage accounts for order processing, order-related enquiries, order follow-up, pricing integrity, and on-time delivery/lead-time fulfillment.
•Resolve customer queries promptly within service lead times using appropriate communication channels and maintain continuous business conversations.
•Serve as a subject matter expert for assigned retail brand customers and resolve complex questions using process and product specifications.
•Lead and mentor customer service team members on standard operating procedures, support continuous process improvements, monitor open order reporting, and drive customer satisfaction goals.

Key Requirements

•Bachelor’s degree or equivalent.
•8+ years of customer service or related experience (plus).
•Excellent verbal and written communication, with strong time management and organizational skills.
•Strong MS Office skills (Excel required) and data entry/detail-oriented follow-up.
•Ability to lead and supervise, manage pressure, resolve conflicts, and handle multiple priorities in a fast-paced environment.

Experience:8+ years

Education:Bachelor's

Skills:CommunicationInterpersonal skillsTime managementOrganizational skillsConflict resolutionLeadershipSupervisionProject managementMultitaskingAttention to detailIntegrityQuick learning

Languages:English

Tech Stack:MS OfficeExcelOracleVipsWCS

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website