Customer Support Agent with English

Amber Studio
Manila
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live-game players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Investigate issues by gathering relevant player data, identifying root causes, and providing personalized solutions. Stay current on game features and procedural changes, monitor backlog trends, and maintain KPI performance across daily/weekly/monthly targets while contributing feedback to improve the player community.

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FursaFursa
Amber Studio
Amber Studio
2 days ago

Customer Support Agent with English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support live-game players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Investigate issues by gathering relevant player data, identifying root causes, and providing personalized solutions. Stay current on game features and procedural changes, monitor backlog trends, and maintain KPI performance across daily/weekly/monthly targets while contributing feedback to improve the player community.
Location: Manila
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather relevant data, identify root causes, and deliver personalized solutions.
  • •Stay updated on game features, design, and procedural changes.
  • •Check the backlog and report negative trends promptly.
  • •Maintain healthy KPI results on a daily/weekly/monthly basis.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Fluency in written and spoken English.
  • •1+ year of experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Excellent written and verbal communication skills.
  • •Ability to diagnose and solve customer issues using multiple tools or knowledge bases.
Experience:1+ yearsCustomer supportPlayer supportContact center
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:English
Tech Stack:HelpshiftZendeskSlackZoomMS Office SuiteIOSAndroidSwitchPlayStationPC

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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