Strategic Account Manager

Bayzat
Cairo, Dubai
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Communication","Strategic thinking","Problem-solving","Emotional resilience"]

Own the full account retention and renewal lifecycle, consistently hitting quarterly KPIs for assigned customers. Lead customer service and day-to-day servicing across policy renewals, endorsements, claims, and escalations, while onboarding customers to the Bayzat platform and driving utilization. Educate customers on insurance products and regulatory requirements, collaborate with cross-functional teams to improve efficiency, and build strong relationships with internal and external stakeholders.

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FursaFursa
Bayzat
Bayzat
1 month ago

Strategic Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the full account retention and renewal lifecycle, consistently hitting quarterly KPIs for assigned customers. Lead customer service and day-to-day servicing across policy renewals, endorsements, claims, and escalations, while onboarding customers to the Bayzat platform and driving utilization. Educate customers on insurance products and regulatory requirements, collaborate with cross-functional teams to improve efficiency, and build strong relationships with internal and external stakeholders.
Location: Cairo, Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Consistently achieve quarterly KPIs.
  • •Execute the full account retention/renewal lifecycle.
  • •Develop and deliver ongoing customer service for assigned accounts.
  • •Educate and train customers on insurance products, mechanics, and regulatory requirements.
  • •Manage and develop the assigned Senior Strategic Account Manager, collaborating with cross-functional teams to improve efficiency and customer service.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Over 3 years of experience in client retention, including at least 2 years of group health insurance experience.
  • •Strong relationship-building with internal and external stakeholders, including C-suite and senior executives.
  • •Excellent verbal and written communication, plus strong commercial acumen and problem-solving.
  • •Advanced organizational skills with attention to detail and excellent prioritization.
  • •Intermediate MS Office skills (Salesforce skills are preferable).
Experience:3+ yearsSaaSInsuranceGroup health insuranceHRTech
Skills:Relationship buildingCommunicationStrategic thinkingProblem-solvingEmotional resilience
Tech Stack:MS OfficeSalesforce

Company Brief

Bayzat
Bayzat provides a GCC‑focused HR, payroll, employee benefits and insurance SaaS platform that automates HR operations, payroll compliance and benefits administration for companies across the Middle East.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor