Client Care Advocate 1

KKR
Des Moines
Workplace: HybridFull timeUSD 19.54+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Attention to detail","Reliability","Team-oriented","Problem-solving"]

Serve as a front-line contact center representative handling high-volume inbound calls for insurance customers, agents, and internal partners. Investigate and resolve complex inquiries about policy features and account activity, translating regulated information into clear explanations. Document interactions accurately in internal systems, escalate recurring issues, and maintain strong service quality while working to resolve questions during the first interaction whenever possible.

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FursaFursa
KKR
KKR
1 day ago

Client Care Advocate 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a front-line contact center representative handling high-volume inbound calls for insurance customers, agents, and internal partners. Investigate and resolve complex inquiries about policy features and account activity, translating regulated information into clear explanations. Document interactions accurately in internal systems, escalate recurring issues, and maintain strong service quality while working to resolve questions during the first interaction whenever possible.
Location: Des Moines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience.
  • •Respond to detailed inquiries about insurance products, policy features, and account activity.
  • •Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards.
  • •Accurately document all interactions in internal systems to ensure complete and compliant records.
  • •Serve as a primary point of contact for assigned agents, accounts, or regions, and proactively escalate recurring issues.

Pay and Benefits

Salary: USD 19.54 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •1+ year of customer service experience in a call center or high-volume environment (preferred).
  • •Strong computer skills with the ability to navigate multiple systems simultaneously.
  • •Clear, professional communication skills and strong attention to detail to follow regulated processes.
  • •Ability to remain composed and solution-oriented in challenging, fast-paced situations.
Experience:InsuranceFinancial servicesCall center
Education:High School
Skills:CommunicationAttention to detailReliabilityTeam-orientedProblem-solving
Languages:English

Company Brief

KKR
Global investment firm providing alternative asset management and capital markets services across private equity, credit, real assets, and hedge funds, serving institutional and private clients worldwide.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1976
WebsiteLinkedIn