Overnights Customer Service Advisor (Leeds, GB, LS98 1FD)

HSBC
Leeds
Workplace: HybridFull timeGBP 2,300+ annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Attention to detail","Accuracy"]

Deliver exceptional telephone customer service for HSBC’s Premier Banking Overnights team in a 24/7 contact centre. Resolve customer queries with professionalism, accuracy, and attention to detail while using multiple systems to process transactions at pace. You’ll also educate customers on HSBC products and digital banking alternatives. Training and academy support run face-to-face in the office (Monday–Friday) before you move into the overnight hybrid operating model.

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FursaFursa
HSBC
HSBC
1 day ago

Overnights Customer Service Advisor (Leeds, GB, LS98 1FD)

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Last checked: 1 hour agoStatus: Live

Job Summary

Deliver exceptional telephone customer service for HSBC’s Premier Banking Overnights team in a 24/7 contact centre. Resolve customer queries with professionalism, accuracy, and attention to detail while using multiple systems to process transactions at pace. You’ll also educate customers on HSBC products and digital banking alternatives. Training and academy support run face-to-face in the office (Monday–Friday) before you move into the overnight hybrid operating model.
Location: Leeds
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound overnight telephone queries for Premier Banking customers and resolve issues.
  • •Process transactions using multiple systems while maintaining high accuracy and speed.
  • •Demonstrate resilience when working in a fast-paced 24/7 contact centre environment.
  • •Educate customers on HSBC products and alternative digital banking platforms.
  • •Complete face-to-face training and take live customer calls with academy support.

Pay and Benefits

Salary: GBP 2,300 annually
Perks:Paid HolidayOvernight Allowance

Key Requirements

  • •Provide exceptional telephone-based customer service to resolve customer queries in a friendly and professional way.
  • •Be resilient and able to work in a busy contact centre environment while holding conversations with customers on the telephone.
  • •Use multiple systems to process a wide range of transactions quickly and accurately.
  • •Be a problem solver with excellent attention to detail.
  • •Support educating customers on HSBC products and alternative digital banking platforms.
Skills:Customer serviceCommunicationProblem-solvingAttention to detailAccuracy

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn