Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: certificationSkills: ["Communication","Active listening","Persuasiveness","Resilience","Customer empathy"]

Drive revenue through high-volume outbound calls to prospective and existing Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while meeting daily, weekly, and monthly sales targets.

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FursaFursa
NTT
NTT
4 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to prospective and existing Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and maintain accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while meeting daily, weekly, and monthly sales targets.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Handle objections and rejections professionally while pursuing sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPensionEmployee Assistance

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, including active listening and customer empathy.
  • •Ability to handle rejection with resilience.
  • •Basic system/CRM handling.
  • •3-5 years of experience (BPO/sales preferred), with eligibility also considering graduates based on communication skills.
Experience:3-5 yearsBPOSales
Education:Certification / Diploma
Skills:CommunicationActive listeningPersuasivenessResilienceCustomer empathy
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn