Emerson

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide multi-level technical support for NI products and platforms, resolving customer issues within service level agreements through investigation, replication, and root-cause analysis. Deliver both pre-sales and post-sales support, including consultations, proof-of-concepts, demonstrations, training, onboarding, and application troubleshooting. Act as the voice of the customer internally by partnering with R&D, Sales, and Global Support to improve product reliability, usability, and overall customer experience.

Location: Xi'an, Shenzhen

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support to customers across all escalation levels to ensure timely issue resolution.
•Deliver pre-sales and post-sales support, including remote and onsite consultations, proof-of-concepts, demonstrations, and ongoing maintenance.
•Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements.
•Educate and empower customers through technical training, guiding product onboarding, troubleshooting, and support engagements.
•Share customer insights with internal teams and collaborate with NI Global Product R&D; document and maintain knowledge base content using KCS practices.

Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePaid ParentalPaid Leave

Key Requirements

•Bachelor’s or master’s degree in a STEM-related field.
•Hands-on experience with at least one of the following programming languages: LabVIEW, C#, C++, or Python.
•Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation.
•Strong communication skills (verbal, written, interpersonal) with fluency in English.
•Ability and willingness to travel domestically or internationally as required.

Education:Bachelor's in STEM-related field (Science, Technology, Engineering, or Mathematics)

Skills:CommunicationTeamworkCollaboration

Certifications:NI certifications

Languages:English

Tech Stack:LabVIEWC#C++PythonFPGAVerilog

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Xi'an, Shenzhen

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support to customers across all escalation levels to ensure timely issue resolution.
•Deliver pre-sales and post-sales support, including remote and onsite consultations, proof-of-concepts, demonstrations, and ongoing maintenance.
•Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements.
•Educate and empower customers through technical training, guiding product onboarding, troubleshooting, and support engagements.
•Share customer insights with internal teams and collaborate with NI Global Product R&D; document and maintain knowledge base content using KCS practices.

Travel: Medium travel

Pay and Benefits

Perks:Health InsurancePaid ParentalPaid Leave

Key Requirements

•Bachelor’s or master’s degree in a STEM-related field.
•Hands-on experience with at least one of the following programming languages: LabVIEW, C#, C++, or Python.
•Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation.
•Strong communication skills (verbal, written, interpersonal) with fluency in English.
•Ability and willingness to travel domestically or internationally as required.

Education:Bachelor's in STEM-related field (Science, Technology, Engineering, or Mathematics)

Skills:CommunicationTeamworkCollaboration

Certifications:NI certifications

Languages:English

Tech Stack:LabVIEWC#C++PythonFPGAVerilog

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn