Advanced Application Engr

Honeywell
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Writing","Teamwork","Troubleshooting","Customer advocacy","Self-motivation","Continuous improvement","Automation"]

Provide technical support for Honeywell APM/UAS applications, resolving customer issues within service-level agreements. Troubleshoot problems, escalate to GTAC as needed, and partner with GTAC and development teams to deliver prioritized fixes. Serve as a liaison for timely solutions and improve support effectiveness by driving Knowledge Centered Support (KCS) and continuous improvement through automation and enhancements to the support process.

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FursaFursa
Honeywell
Honeywell
3 days ago

Advanced Application Engr

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide technical support for Honeywell APM/UAS applications, resolving customer issues within service-level agreements. Troubleshoot problems, escalate to GTAC as needed, and partner with GTAC and development teams to deliver prioritized fixes. Serve as a liaison for timely solutions and improve support effectiveness by driving Knowledge Centered Support (KCS) and continuous improvement through automation and enhancements to the support process.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for Honeywell APM/UAS applications to resolve customer issues within service level agreements.
  • •Troubleshoot issues, escalate to GTAC when needed, and collaborate with GTAC and development teams to fix problems based on priority.
  • •Act as a liaison with GTAC/development to ensure timely delivery of customer solutions.
  • •Drive Knowledge Centered Support (KCS) by creating and updating articles for applicable issues.
  • •Engage in continuous improvement by automating repetitive tasks and enhancing the support process.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Bachelor’s/Post Graduate degree in Chemical Engineering or Instrumentation Engineering.
  • •8–10+ years of experience with Honeywell Advanced Application tools, preferably Honeywell APM/UAS applications.
  • •Hands-on experience designing, implementing, and commissioning APM/UAS applications.
  • •Experience in technical support activities for Honeywell Advanced applications (preferably APM/UAS).
  • •Proficiency with SQL databases and Python, plus strong communication and writing skills.
Experience:8+ years
Education:Bachelor's in Chemical Engineering / Instrumentation Engineering
Skills:CommunicationWritingTeamworkTroubleshootingCustomer advocacySelf-motivationContinuous improvementAutomation
Languages:US
Tech Stack:APM/UASHoneywell APM/UASSQLPython

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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