Snowflake

1 month ago

Senior Cloud Support Engineer - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Senior Cloud Support Engineer focused on security and AI-assisted troubleshooting, delivering 24x7 technical support, incident management, and cross-functional collaboration. You will own customer cases from triage to resolution, leverage AI for faster diagnostics, and ensure platform stability while providing exceptional written and verbal communication to diverse users.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
•Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
•Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
•Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
•AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.

Pay and Benefits

Salary: USD 101,000 - 132,300 annually

Key Requirements

•Bachelor’s or Master’s degree in Computer Science or equivalent discipline
•5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
•Excellent writing and communication skills in English with attention to detail
•Experience with major public cloud providers like AWS, Azure, and GCP
•Experience in IAM and RBAC, and in troubleshooting data sharing features and Snowflake or similar data warehouse technologies

Experience:5+ yearsCloudSecuritySupport

Education:Bachelor's

Skills:CommunicationWritingProblem-solvingCustomer-serviceTeamwork

Languages:English

Tech Stack:AWSAzureGCPSQLSnowflakeIAMRBACSAMLOAuthPKITLSTCP/IPDNSHTTPODBCJDBC

Company Brief

Snowflake

Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn

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Snowflake

1 month ago

Senior Cloud Support Engineer - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
•Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
•Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
•Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
•AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.

Pay and Benefits

Salary: USD 101,000 - 132,300 annually

Key Requirements

•Bachelor’s or Master’s degree in Computer Science or equivalent discipline
•5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
•Excellent writing and communication skills in English with attention to detail
•Experience with major public cloud providers like AWS, Azure, and GCP
•Experience in IAM and RBAC, and in troubleshooting data sharing features and Snowflake or similar data warehouse technologies

Experience:5+ yearsCloudSecuritySupport

Education:Bachelor's

Skills:CommunicationWritingProblem-solvingCustomer-serviceTeamwork

Languages:English

Tech Stack:AWSAzureGCPSQLSnowflakeIAMRBACSAMLOAuthPKITLSTCP/IPDNSHTTPODBCJDBC

Company Brief

Snowflake

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn