Account Manager

Fiserv
Milwaukee, Omaha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Client relationship management","Risk management","Stakeholder management","Process improvement"]

Manage operational relationships for assigned clients, acting as the primary operational contact and coordinating internal resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution to completion. Partner with Relationship Managers to improve client satisfaction and support revenue growth, translate client needs into actionable plans, and use feedback to recommend process improvements. Support governance and client updates through meetings and written communications.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fiserv
Fiserv
3 days ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Manage operational relationships for assigned clients, acting as the primary operational contact and coordinating internal resources to resolve service delivery questions, issues, and escalations. Monitor service performance, identify risks, and drive issue resolution to completion. Partner with Relationship Managers to improve client satisfaction and support revenue growth, translate client needs into actionable plans, and use feedback to recommend process improvements. Support governance and client updates through meetings and written communications.
Location: Milwaukee, Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary operational contact for assigned clients, coordinating Fiserv resources to address service delivery questions, issues, and escalations.
  • •Manage client operational relationships by monitoring service performance, identifying risks, and driving issue resolution through completion.
  • •Partner with Relationship Managers to support client satisfaction, revenue growth opportunities, and positive client references.
  • •Translate client needs into actionable plans with clear owners, timelines, and expected outcomes.
  • •Support governance routines for complex accounts, including meeting preparation, follow-up documentation, progress tracking, and client service updates.
Travel: Medium travel

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability Insurance401kTuition AssistancePaid Parental

Key Requirements

  • •4+ years of experience in account management, client service, or relationship support in banking, fintech, or financial services.
  • •Experience managing client escalations and service delivery issues across internal teams with resolution plans.
  • •Experience using Microsoft Office (Excel, PowerPoint, Word, Outlook) to create client-ready updates, reports, and documentation.
  • •Strong experience communicating with client contacts and internal stakeholders through written updates, meetings, and issue-resolution discussions.
  • •Bachelor’s degree or higher in Finance, Business, or a related field, or equivalent combination of education and experience.
Experience:4+ yearsFintechFinancial servicesBanking
Education:Bachelor's in Finance, Business, or a related field
Skills:CommunicationClient relationship managementRisk managementStakeholder managementProcess improvement
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlook

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn