Branch Manager I

UMB Financial
United States
Workplace: OnsiteFull timeUSD 67,869 - 99,836 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Coaching","Customer service","Collaboration","Problem-solving"]

Lead a UMB branch as the frontline leader, setting the tone for exceptional customer service and driving execution of the branch’s retail strategy. Coach and develop associates, run proactive sales conversations, and ensure day-to-day operational standards are met. Support customers with complex account maintenance and escalations, partnering with internal teams across small business, mortgage, and private wealth to deliver the right solutions.

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UMB Financial
UMB Financial
1 month ago

Branch Manager I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead a UMB branch as the frontline leader, setting the tone for exceptional customer service and driving execution of the branch’s retail strategy. Coach and develop associates, run proactive sales conversations, and ensure day-to-day operational standards are met. Support customers with complex account maintenance and escalations, partnering with internal teams across small business, mortgage, and private wealth to deliver the right solutions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach associates on performance, including proactive sales conversations, operational tasks, and customer interactions.
  • •Assist or provide guidance on complex account maintenance and resolving customer escalations.
  • •Collaborate with internal partners such as small business officers, mortgage officers, and private wealth managers.
  • •Oversee all operational aspects of the branch to deliver exceptional customer service.
  • •Support customers with teller transactions and perform other banker functions as needed.

Pay and Benefits

Salary: USD 67,869 - 99,836 annually
Perks:Paid Leave401kPaid HolidaysHealth InsuranceDentalVisionFlexible SpendingDependent CareAdoption AssistanceEmployee AssistanceGym Membership

Key Requirements

  • •Bachelor’s degree in Business Administration or comparable college and/or business experience.
  • •2 years of leadership, associate development, or management experience.
  • •2 years of banking/financial services experience (or education plus experience equivalent).
  • •NMLS registration or ability to obtain within 90 days.
  • •Reliable transportation and ability to work branch hours, including weekends and some evenings.
Experience:BankingFinancial services
Education:Bachelor's in Business Administration
Skills:LeadershipCoachingCustomer serviceCollaborationProblem-solving
Certifications:NMLS registration

Company Brief

UMB Financial
UMB Financial is a diversified financial holding company offering commercial banking, treasury management, payment solutions, trust services, and asset servicing. It serves businesses, institutions, and individuals through banking and financial products across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1913
WebsiteLinkedIn