BlueCat Networks

3 weeks ago

IT Helpdesk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for IT support in the Belgrade office, handling requests via ticketing, messaging, and video conferencing. Troubleshoot hardware, software, and connectivity issues, maintain and manage IT assets, and install or upgrade Windows, macOS, and Linux systems plus Microsoft 365. Support and maintain VMware vSphere ESXi 7 environments, prioritize tickets by severity, document resolutions, and escalate complex issues as needed.

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the main point of contact for IT support requests in the Belgrade office using the ticketing system, messaging platforms, and video conferencing tools.
•Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques and gather additional details from end users.
•Manage and maintain IT assets including laptops, printers, user accounts, and internal documentation.
•Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365.
•Support and maintain VMware vSphere ESXi 7 environments, prioritize tickets by severity/urgency/impact, escalate unresolved issues, and keep ticket updates and documentation accurate.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Relevant university degree, college diploma, or equivalent practical experience.
•Strong knowledge of Microsoft Windows 10/11, Apple macOS, Linux, and Microsoft 365 across Windows and macOS environments.
•Basic understanding of IT troubleshooting methodologies to diagnose and resolve common technical issues.
•Strong communication skills in English, with patience and professionalism when supporting end users.
•Willingness to learn, grow within the IT organization, and pursue technical certifications.

Skills:Customer serviceCommunicationTroubleshootingDocumentationProfessionalism

Languages:English

Tech Stack:WindowsMacOSLinuxMicrosoft 365VMware vSphereVMware ESXi 7Ticketing systemVideo conferencing

Company Brief

BlueCat Networks

Provides enterprise DNS, DHCP and IP address management (DDI) solutions that enable centralized network control, automation, and security for large organizations and service providers across cloud, hybrid, and on-premises environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Toronto, Canada

Founded: 2001

Website LinkedIn

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BlueCat Networks

3 weeks ago

IT Helpdesk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the main point of contact for IT support requests in the Belgrade office using the ticketing system, messaging platforms, and video conferencing tools.
•Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques and gather additional details from end users.
•Manage and maintain IT assets including laptops, printers, user accounts, and internal documentation.
•Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365.
•Support and maintain VMware vSphere ESXi 7 environments, prioritize tickets by severity/urgency/impact, escalate unresolved issues, and keep ticket updates and documentation accurate.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•Relevant university degree, college diploma, or equivalent practical experience.
•Strong knowledge of Microsoft Windows 10/11, Apple macOS, Linux, and Microsoft 365 across Windows and macOS environments.
•Basic understanding of IT troubleshooting methodologies to diagnose and resolve common technical issues.
•Strong communication skills in English, with patience and professionalism when supporting end users.
•Willingness to learn, grow within the IT organization, and pursue technical certifications.

Skills:Customer serviceCommunicationTroubleshootingDocumentationProfessionalism

Languages:English

Tech Stack:WindowsMacOSLinuxMicrosoft 365VMware vSphereVMware ESXi 7Ticketing systemVideo conferencing

Company Brief

BlueCat Networks

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Toronto, Canada

Founded: 2001

Website LinkedIn